Effective Date: 15th September 2025

London Meds (“we,” “our,” “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services.

1. Information We Collect

We may collect and process the following types of information:

• Personal details: Name, email address, phone number, billing/shipping address.

• Account information: Login credentials if you register with us.

• Order details: Products or services you purchase from us.

• Payment information: Processed securely by third-party payment providers; we do not store full card details.

• Technical data: IP address, browser type, device information, and usage data collected via cookies.

• Health-related information: Where required to provide our services (with your explicit consent).

2. How We Use Your Information

We use your information for the following purposes:

• To process and deliver your orders.

• To provide customer support and respond to your inquiries.

• To personalize your experience on our website.

• To send order confirmations, updates, or promotional communications (if you have opted in).

• To comply with legal and regulatory obligations.

• To improve the performance, functionality, and security of our website.

3. Legal Basis for Processing

We process your personal data under the following lawful bases:

• Consent: When you provide explicit consent (e.g., marketing or health-related information).

• Contractual necessity: To perform our obligations under a purchase or service agreement.

• Legal obligation: To comply with applicable UK or EU law.

• Legitimate interest: To enhance our services, detect fraud, and maintain security.

4. Sharing Your Information

We do not sell your personal data. We may share your data only with:

• Trusted third-party service providers (e.g., payment processors, delivery companies).

• Professional advisors (e.g., auditors, lawyers).

• Regulators, law enforcement, or authorities where legally required.

All third parties are required to respect the security and confidentiality of your data.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Improve website performance.

• Analyze traffic and usage patterns.

• Remember your preferences.

You can manage cookie preferences in your browser settings.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no online transmission is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We will keep your personal information only for as long as necessary:

• To fulfil the purposes outlined in this policy.

• To comply with legal and regulatory obligations.

• To resolve disputes and enforce agreements.

8. Your Rights

Under UK and EU data protection laws (GDPR), you have the right to:

• Access the personal data we hold about you.

• Request correction of inaccurate or incomplete data.

• Request deletion of your data, where applicable.

• Restrict or object to our processing of your data.

• Request data portability.

• Withdraw consent at any time (for consent-based processing).

To exercise these rights, please contact us at info@londonmeds.com.

9. International Transfers

If your data is transferred outside the UK or EEA, we ensure that adequate safeguards (such as Standard Contractual Clauses) are in place.

10. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy practices and encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

London Meds
Email: info@londonmeds.com